Scout FAQs

Below is a list of the questions most frequently asked by our members. If the help below doesn’t answer your question, visit our Need Additional Help section.



Sign In & Password

1. I forgot my password, how can I reset it?[EXPAND ↴]

Click the "Forgot Password" link on the Sign In page or click here.

2. How do I change/update my Password?[EXPAND ↴]

While signed in, click the “My Member Profile” link located in the drop down menu under your username.

3. I have already reset my password and I still can’t sign in.[EXPAND ↴]

If you have already reset your password and you are still unable to sign in, you may need to delete your cookies and clear your cache, as the site is remembering a previously stored password. See our instructions on how to clear your cookies.

4. Why can’t I sign in on my mobile device?[EXPAND ↴]

Cookies must be enabled on your device so password-protected web pages can recognize that you have signed in with your username and password. If cookies are blocked, the site will not recognize your account, and a message will state the login attempt was unsuccessful. To enable cookies for specific devices:

Using the Android Web Browser:

  1. Go to Menu > More > Settings and find "Privacy settings".
  2. Make sure Accept Cookies is checked or switched On.

Using Chrome for Android:

  1. Open Chrome.
  2. Go to Menu > Settings > Content settings.
  3. You'll find the menu icon in the top-right corner and make sure Accept Cookies is checked.

Using Safari for iOS (iPhone/iPad/iPod touch)

  1. From your Home screen, go to Settings > Safari.
  2. Set Block Cookies to Never (for iOS 6 and below set Accept Cookies to Always).

Using the BlackBerry Browser:

  1. Open the Browser.
  2. Push the BlackBerry button, then select Settings.
  3. Tap Privacy and Security and ensure the Accept Cookies option is On.

Using Internet Explorer for Windows Phone:

  1. Open Internet Explorer.
  2. Go to Menu > Settings.
  3. Make sure that Allow cookies on my phone is checked.

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Manage Account Information

1. What is My Subscriptions?[EXPAND ↴]

My Subscriptions is a quick and easy way to access your account information online! You can access it while you are signed in by clicking “My Subscriptions” located in the drop down menu under your username (at upper right).

2. How do I change my email address?[EXPAND ↴]

Sign in (if you aren’t already), then click “Member Profile” located in the drop down menu under your username (at upper right).

3. How do I update my Shipping Address?[EXPAND ↴]

Sign in to your account and click “My Subscriptions” located in the drop down menu under your username. Then, click “Edit this shipping address”.

4. How do I change my Username?[EXPAND ↴]

Once you have established a Username for your account, the Username cannot be changed.

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Manage Forum Profile

1. How do I add an Avatar to my Forum Profile?[EXPAND ↴]

You can add or edit your forum profile avatar when you are logged in. Follow these instructions:

  • Access the Forums by clicking the Forums link.
  • Click “Menu” at upper right on the page, then “My Profile” from the drop down menu.
  • Click “Edit Profile”.
  • Click the “Change” button under the “Customize Your Posts” section, upload your Avatar, then click “Save” button to record your changes. NOTE: it may take 10-15 minutes for your new avatar to be reflected on the site.

2. How do I add a Signature to my Forum Profile?[EXPAND ↴]

You can add or edit your forum profile signature when you are logged in:

  • Access the Forums by clicking the Forums link.
  • Click “Menu” at upper right on the page, then “My Profile” from the drop down menu.
  • Click “Edit Profile”.
  • Add your Signature in the text box of the “Customize Your Posts” section, then click “Save” button to record your changes.

3. How do I change my Forum Viewing Preferences?[EXPAND ↴]

You can change your forum view when you are logged in. Follow these instructions:

  • Access the Forums by clicking the Forums link.
  • Click “Menu” at upper right, then “My Profile” from the drop down menu.
  • Click “Edit Profile”.
  • Within the Viewing Preferences section, you’ll find drop down menu(s) to modify your view options; click the “Save” button to record your changes.

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Manage Email Preferences

1. How do I opt in or out of Emails?[EXPAND ↴]

Sign in to your account and click the “My Account” link located in the drop down menu under your username (upper right). Next, click “My Email Preferences” or click here.

2. How do I add a Player or Team to “My Hotlist”?[EXPAND ↴]

To receive email alerts on a player or new commitments to a college team:

  • Open a player profile page, by navigating through Recruiting sections or clicking the player’s name within a story. Then scroll down to the middle of the page and on the right hand side click the “Add to My Hotlist” link.
  • To track new recruiting commitments, go to any college team page, click “FB Recruiting” or “BB Recruiting”, then “Commits”, then look for the Hotlist “Add” link and click it.

3. How do I modify “My Hotlist” preferences?[EXPAND ↴]

While you are signed in, you can manage email alerts from your “Hotlist” by clicking “My Hotlist” located in the drop down menu under your username (upper right) or click here. Next, check or uncheck the boxes for the players or teams that you do or do not want to receive email alerts for.

4. How do I change my Email Address?[EXPAND ↴]

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Payments, Orders & Returns

1. How can I view my orders, account status, or make a payment?[EXPAND ↴]

The “My Subscriptions” page covers this information. While you are signed in, you can access “My Subscriptions” located in the drop down menu under your username. Here, you will either see detailed information about your membership, or a link to “View My Account” for more details. If you see “View My Account”, this link will provide access to your account history, and let you pay for memberships and some club merchandise. For online Store orders, see below.

2. Where can I find help about my tickets purchase?[EXPAND ↴]

The Scout Store offers detailed information here. The specific ticket FAQs will answer questions about why it’s best to purchase from us (don’t forget, 10% off + the Ticket Monster Iron Guarantee), information on event changes and more.

3. What credit cards do you accept?[EXPAND ↴]

We accept all major credit cards: Visa, MasterCard, Discover and American Express.

4. Can I pay by check?[EXPAND ↴]

If you see an invoice under View My Account, we accept payment by check via the postal service. Be sure to write invoice or reference number on the check, and mail to:
  SCOUT
  P.O. Box 1108
  Charlotte, NC 28201-1207
Please allow up to four weeks to process your payment. Please disregard any invoice you receive within that timeframe.

5. I returned or paid for the item I received, why am I still receiving an invoice?[EXPAND ↴]

It may have crossed in the mail, sorry! If you have sent in payment or a returned item within the past six weeks, please disregard the invoice. If it has been longer than six weeks, please see the contact information located on your invoice.

6. How do I return an item?[EXPAND ↴]

If you would like to return or exchange an item, please see the packing slip that was included with your shipment for return instructions.

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Member Benefit Information

1. As a Premium Member of Scout, what are the benefits?[EXPAND ↴]

Premium members gain access to premium content, insider information, members-only forums, exclusive videos, exclusive shop offers (including 10% off all purchases at shop.scout.com), ticket discounts (including 10% off all purchases at tickets.scout.com) and even members-only events!

2. How do I become a Scout Premium Member?[EXPAND ↴]

The Scout network is made up of hundreds of sites ranging in topic from sports to lifestyle. We’re confident you’ll find the perfect site that aligns with your interests. Navigate to any site’s home page and locate the Free 7-Day Trial offer to get started.

3. How many magazine issues are published each year?[EXPAND ↴]

Our Scout NFL, College, Hunting, and Fishing magazines are published 4 times per year (Exception: Inside Carolina – Published 8 times per year).

4. What is Product Testing?[EXPAND ↴]

In the past, paid members of the clubs below had access to a product testing benefit where they received products to test and review:

  • [FRIENDLYDOMAIN]
  • [FRIENDLYDOMAIN]
  • [FRIENDLYDOMAIN] of America
  • National Home [FRIENDLYDOMAIN]
  • Handyman Club of America
  • [FRIENDLYDOMAIN]

We are in the process of transitioning from the prior “StuffStuff” program to a new program. Once the transition is complete, we are confident the new experience will be an exciting improvement for all members.

5. How can I track my rebate status?[EXPAND ↴]

As a benefit to some of the Scout Sites, you may have had the opportunity to redeem rebates for gas purchases. Please use these links to track the status of your rebate:


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Troubleshooting

1. Why am I receiving a blank page when I access the website?[EXPAND ↴]

If you are unable to view the site it may be attributed to using an older version of your web browser. To update your web browser, please click the applicable link below:

If you continue to experience problems when accessing the site, please follow the instructions to clear your cache or cookies.

2. How do I clear browser cookies and cache?[EXPAND ↴]

Cookies are files that are saved on your hard drive. They were designed to be a reliable mechanism for websites to remember useful information (such as items in a shopping cart) or to record a user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited by the user). If you are unable to sign in to the site, you may need to delete your cookies.

Internet Explorer

  1. Select Tools (via the Gear Icon) and click “Safety”.
  2. Click “Delete Browsing History”.
  3. Make sure to uncheck “Preserve Favorites website data” and check both “Temporary Internet Files and website files” and “Cookies and website data“ then click Delete
  4. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies

Firefox

  1. Click the menu button and choose “Choose History”.
  2. Click "Clear Recent History".
  3. Select the items you would like to delete.
  4. Click “Clear Now”

Safari

  1. Choose Safari > Preferences, and then click "Privacy".
  2. Click "Details"
  3. Select one or more website that stores cookies, and then click Remove or Remove All
  4. When you finish removing websites, click "Done"

Chrome

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. In the "Privacy" section, click the Content settings button
  5. In the "Cookies" section: Select, "Allow local data to be set (recommended)"
  6. Click "Done"

3. Why am I seeing a message that my browser is no longer supported?[EXPAND ↴]

Scout’s policy, consistent with Google and many major sites, is to fully test and support the current and immediately prior major versions of Firefox, Chrome, Internet Explorer and Safari on a rolling basis. Each time a new version of one of these browsers is released, we begin supporting the update and stop supporting the third-oldest version. This does not necessarily mean the site won’t work for older browsers, and we carefully monitor site usage by browser version, but non-supported browsers may see some features or content not display or not work correctly.

Users of non-supported browsers such as IE8 will see a warning screen above the page they are attempting to access, including links to download sites for major browsers. To update your web browser, please click the applicable link below:

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Need Additional Help?

If you still need help, we are happy to assist you. Simply contact us with a detailed description of your question or issue. We will get back to you as soon as possible.