Markey at Press Conference, #2 --
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Problems Viewing Videos?
If you experience problems viewing Scout videos, here are some solutions for you.
If you use Firefox, Microsoft just released a new plug-in to enable Windows Media Player to work on Firefox. Here's the article: Player for Firefox
There is a link in the article to the plug-in.
Also, if you are using Windows Media Player 11, it is a beta, and fraught with problems. You might want to try to re-install Internet Explorer, and if that doesn't work, re-install Windows Media Player 11.
A Scout.com reader also said that this K-lite codec pack, the full version, solved all of his video problems: K-lite Codec.
Also, some subscribers have downloaded Internet Explorer 6.0 Service Pack 2 to replace Service Pack 1 and that enabled them to watch Scout.com video content.
If you're a Mac User, you have two options:
1) If you are running OS X, have the new Flip4Mac plug-in installed, and have Windows Media Player 9 for OS X installed, you must do the following: Open System Preferences, click on the Flip4Mac green icon down in the "Other" section of System Preferences, click on the "Plug In" tab and UNCHECK the "Use Flip4Mac WMV Internet plug in". Close Safari if it is open. Launch Safari again and try the video again. It should fail with a "Safari can't display content on this page" error offering to try to view it with WMP for OS X. Click OK and WMP should launch and successfully play the video.
2) Scout has now added a link to the Media Player popup window that will only display to Mac users. It will enable Mac users to download the video to their hard drives. It will say: "Click here to watch Video" above the existing "Close this window" link. Mac users that have been having video trouble can now click the link and play the video. Your computer might prompt you after you click the link to watch the video, finding the program it needs to play the video on your computer.