Message Board Issues and Update

A quick note regarding the recent message board outages.

To our users and customers,

From Scout CTO Bill Sornsin: I'm sorry to report we do not have imminent good news. Our repeated attempts to restore the forums database cluster from backups have all failed. We have 7 people working this...and have been in contact with all relevant vendors, and have tried a variety of DB recovery techniques, but the most recent restore failed about 30 minutes ago. We have simultaneously experienced problems, as mentioned earlier, with the storage media underlying the databases, one reason this has become unusually difficult to fix.

We are currently hand-carrying additional hardware into the datacenter so we can run multiple restoration processes in parallel. We worked through the night last night, and will continue working as long as necessary to resolve the problem.

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